Effective: June 25, 2025
At SASA Innovations Inc., we are committed to providing safe, reliable, and professional ridesharing services in Winnipeg. We understand that personal belongings can sometimes be left behind in our vehicles. This policy outlines the procedure for reporting and retrieving lost items.
If you believe you have left an item in a SASA Innovations vehicle, you must report it within 30 calendar days from the date of your trip.
To report a lost item:
Reports submitted after 30 days will not be accepted.
Once a report is submitted:
SASA Innovations Inc.
Your Safety. Your Ride. Your Innovation.
SASA Innovations Inc. – Chandigarh
Effective Date: June 25, 2025
Last Updated: October 6, 2026
Your Safety. Your Ride. Your Innovation.
Last Updated: 6 October 2026
SASA EXPRESS INDIA PRIVATE LIMITED (“SASA”, “we”, “us” or “our”) maintains this Policy to provide a clear and responsible process for property that may be left behind during a SASA ride.
Passengers are responsible for checking that they have collected their belongings before leaving a vehicle. However, where an item is found by a driver or comes into SASA's custody, it will be handled with reasonable care in accordance with this Policy and applicable law.
Passengers should report a lost item as soon as reasonably possible after completing their ride.
A report may be submitted through the SASA App by:
opening Support or Lost & Found;
selecting the relevant ride, where available; and
completing the Lost Item Report.
Passengers should provide sufficient information to help identify the property, including:
date and approximate time of the ride;
pickup and drop-off locations;
Trip ID or vehicle details, where available;
detailed description of the item;
colour, brand, distinguishing marks or contents, where relevant; and
other information reasonably required to establish ownership.
Passengers are encouraged to submit a report within 30 calendar days of the ride.
Reports received after 30 days may still be reviewed against available records, but SASA cannot guarantee that an item will remain available.
Submitting a report does not guarantee that the property will be located, recovered or returned.
After receiving a report, SASA may:
review the relevant ride information;
contact the driver associated with the ride;
review available trip and location records;
check property previously reported or deposited with SASA;
compare the claimant's description with the recovered item; and
request additional information reasonably required to verify ownership.
If an item is located, SASA may contact the claimant through the App, telephone, email or another registered contact method.
For privacy and security reasons, SASA will not ordinarily disclose a driver's personal telephone number, residential address or other private information except where permitted or required by law.
A driver who discovers property apparently left by a passenger must:
take reasonable steps to protect the property from loss, theft or damage;
not use, sell, hide, improperly transfer or retain the property for personal benefit;
report the item through the SASA Driver App or designated reporting channel as soon as reasonably practicable and ordinarily within 24 hours;
provide the relevant ride details, where available;
provide a reasonable description of the item;
follow SASA's instructions concerning return, deposit, secure storage or transfer; and
cooperate with SASA, police or another competent authority where required.
Where reasonably practicable, drivers should inspect the passenger area after completing a ride for property that may have been left behind.
The 24-hour reporting period is an internal SASA operational requirement intended to support prompt and accountable handling of found property.
Failure to comply may result in action under the Driver Agreement and other SASA policies.
Where ownership can reasonably be verified, SASA may permit a driver to return property directly to the passenger.
The return should, where practicable, be recorded through the SASA system or another designated procedure.
A driver must not:
demand an unauthorized payment;
withhold an item until a reward is paid; or
make return of the property conditional on an unauthorized payment.
Reasonable travel, courier or delivery costs may be charged only where disclosed and agreed in advance or otherwise permitted by SASA policy and applicable law.
Where an item is not returned directly to its verified owner, SASA may require it to be deposited with:
a designated SASA office or Lost & Found location;
another authorized SASA location;
Chandigarh Police; or
another appropriate competent authority.
Where SASA receives an item into its custody, SASA may record:
date and time received;
relevant Trip ID;
driver's information;
description of the item;
apparent condition;
internal reference number;
details of subsequent transfer or return; and
identity or acknowledgement of the person receiving the item.
SASA may photograph the exterior of an item where reasonably necessary for identification and record keeping.
A driver or SASA representative who takes possession of another person's property must handle it with reasonable care.
SASA will take reasonable precautions with property formally accepted into its custody.
SASA does not guarantee recovery of property that:
was never found;
disappeared before being discovered;
was taken by another person;
was never reported;
was never delivered into SASA's custody; or
cannot reasonably be identified or matched to a claimant.
Nothing in this Policy reduces any duty imposed by applicable law once property has been taken into custody.
SASA may require reasonable proof of ownership before releasing property.
Verification may include:
accurate description;
distinguishing marks or contents;
proof of purchase or ownership;
Trip ID or related trip information;
government-issued identification;
serial number or identifying information; or
another reasonable form of verification.
For mobile phones and electronic devices, SASA may ask the claimant to demonstrate ownership, for example by unlocking the device.
SASA personnel and drivers should not unnecessarily inspect messages, photographs, files, applications or other private contents of an electronic device.
Where ownership cannot reasonably be established or competing claims exist, SASA may retain the property temporarily or refer the matter to police or another competent authority.
Once ownership has been reasonably verified, SASA may arrange:
collection from a designated SASA location;
return by an authorized driver or representative;
delivery through a courier or delivery provider; or
another mutually agreed method.
The claimant may be asked to:
provide identification;
confirm trip information;
sign or electronically acknowledge receipt; and
reimburse reasonable costs disclosed in advance for courier, delivery or special return arrangements.
If the claimant authorizes a third party to collect an item, SASA may require appropriate authorization and identification.
Where an independent courier or third party selected or approved by the claimant receives the property, responsibility may pass to that service provider after proper handover, subject to applicable law.
Ordinary, non-sensitive property formally received into SASA's custody may generally be retained for up to 30 calendar days from the date SASA records the property as found or received.
This 30-day period is an internal SASA retention policy and is not represented as a mandatory Chandigarh statutory period.
A longer period may apply where:
required by applicable law;
reasonably appropriate because of the nature or value of the property;
a dispute regarding ownership exists; or
transfer to police or another authority is appropriate.
During the retention period, SASA may make reasonable attempts to identify or contact the apparent owner.
After the applicable period, ordinary unclaimed property may, where legally permissible, be:
transferred to police or another competent authority;
donated;
recycled;
securely destroyed or disposed of; or
otherwise handled in accordance with applicable law.
Neither SASA nor a driver acquires a personal right to property merely because it remains unclaimed.
Additional safeguards should apply to items such as:
cash;
jewellery;
expensive watches;
mobile phones;
laptops and tablets;
cameras;
other high-value electronic equipment; and
other property reasonably considered valuable.
Valuable property should not ordinarily be donated, discarded or appropriated merely because SASA's ordinary 30-day retention period has expired.
If the owner cannot reasonably be identified or contacted, SASA may transfer the property to Chandigarh Police or another competent authority.
Where reasonably practicable, SASA should retain a record of such transfer.
Additional care should be taken with:
passports;
Aadhaar cards;
PAN cards;
driving licences;
voter identification;
bank or credit/debit cards;
official certificates;
confidential documents; and
other sensitive records.
Depending on the circumstances, SASA may:
contact the apparent owner;
transfer the property to Chandigarh Police;
return it to the issuing authority;
notify the appropriate bank or institution; or
follow another legally appropriate procedure.
Such documents should not be donated, sold or placed in ordinary waste.
The owner may also be advised to report the loss to police or the issuing organization where appropriate.
SASA is not required to retain property where doing so reasonably creates a health, safety, security or legal risk.
This may include:
perishable food and beverages;
leaking or contaminated materials;
hazardous substances;
weapons or suspected weapons;
illegal or suspected illegal substances;
biological hazards;
combustible or fire-risk items; or
property whose possession or transportation may be unlawful.
Such property may be:
isolated;
safely disposed of;
reported to authorities; or
surrendered immediately to police, emergency services or another competent authority.
Perishable or unhygienic items may be disposed of without applying the ordinary 30-day retention period where continued storage would be unreasonable.
A person must not knowingly claim property that does not belong to them.
SASA may:
refuse the claim;
request additional proof;
retain records concerning disputed or suspicious claims;
restrict or suspend an account where justified; and/or
refer suspected theft, fraud or other unlawful conduct to law-enforcement authorities.
Information collected in connection with a Lost & Found matter may be used to:
identify the relevant ride;
locate the property;
contact the driver or claimant;
verify ownership;
arrange return;
maintain custody records;
prevent fraud;
investigate disputes; and
comply with legal or regulatory obligations.
Only information reasonably necessary for these purposes should be collected or disclosed.
Personal information will be handled in accordance with SASA's Privacy Policy and applicable privacy and data-protection requirements.
Passengers remain responsible for checking and collecting their belongings before leaving a SASA vehicle.
SASA does not guarantee that property left in a vehicle will be found, recovered or returned.
Where property has been taken into the custody of SASA or a driver, it must be handled with the standard of care required by applicable law.
To the maximum extent permitted by law, SASA will not be responsible for indirect, incidental or consequential losses arising solely from:
an item being left in a vehicle;
property that was never recovered or delivered into SASA's custody;
unavoidable delay in locating or returning property; or
actions of an independent courier or other third party outside SASA's reasonable control.
Nothing in this Policy excludes or limits liability that cannot legally be excluded or limited, including liability arising from fraud, wilful misconduct, unauthorized appropriation of property or another liability imposed by applicable law.
For assistance relating to a lost item:
Customer Support Phone:
+91-9041587389
Support Email:
support@sasainnovations.com
If the issue remains unresolved:
Grievance Officer:
Gursewak Singh Brar
Grievance Email:
grievance@sasainnovations.com
Nothing in this Policy prevents a person from contacting Chandigarh Police, Chandigarh Administration, State Transport Authority, Consumer Commission or another competent authority where legally appropriate.
This Policy is intended to operate consistently with applicable Indian law and the regulatory framework governing SASA's operations in Chandigarh, including, where applicable:
Motor Vehicles Act, 1988;
Chandigarh Administration Motor Vehicles Aggregators Rules, 2025;
Indian Contract Act, 1872;
applicable consumer-protection laws;
applicable criminal laws;
applicable privacy and data-protection laws; and
lawful orders or directions of competent authorities.
If a mandatory legal requirement conflicts with this Policy, that legal requirement will prevail.
SASA may update this Policy to reflect:
changes in law or regulation;
directions of the Chandigarh Administration or State Transport Authority;
changes to SASA's Lost & Found procedures;
safety or security requirements; or
operational requirements.
Material changes may be communicated through the SASA App, website or another appropriate method.
This Policy may be provided in Hindi, Punjabi or other languages for convenience and accessibility.
The English version is the original and controlling version.
If there is any inconsistency, ambiguity or difference in interpretation between the English version and a translated version, the English version will prevail to the extent permitted by applicable law.
Open the SASA App and select:
Support → Lost & Found → Report a Lost Item
SASA EXPRESS INDIA PRIVATE LIMITED
Your Safety. Your Ride. Your Innovation.