Welcome to SASA Innovations, a digital platform designed to connect independent drivers ("Drivers") with passengers ("Passengers") seeking convenient and affordable transportation services. Our platform enables users to engage in ride-sharing arrangements by facilitating communication and transactions. By accessing and using our services, you agree to abide by these Terms and Conditions ("Terms"). Please read them carefully before using the platform.
SASA Innovations aims to provide a seamless and efficient ride-sharing experience for users by offering features that simplify ride booking, negotiation, and communication. Whether you are a Passenger looking for an affordable ride or a Driver seeking to earn extra income, our platform serves as a reliable solution. We continuously work to enhance our services, ensuring user satisfaction while maintaining transparency and fairness.
Our goal is to empower Drivers with independence and flexibility while offering Passengers the freedom to choose the most suitable rides. Unlike traditional ride-hailing services that impose fixed fares and strict regulations, SASA Innovations allows users to set their own prices and negotiate directly, creating a fair and competitive market. This model fosters trust, transparency, and cost-effectiveness, benefiting both Drivers and Passengers. Additionally, our user-friendly mobile application ensures a seamless experience, offering easy navigation, real-time tracking, and secure payment options.
2. Business Model for Drivers
SASA Innovations provides a platform where Drivers can connect with potential Passengers. Our model ensures that Drivers operate independently, setting their own schedules and fares while benefiting from an efficient, secure ride-matching system.
Key Features for Drivers:
3. Fees and Payments for Drivers
SASA Innovations may charge a nominal service fee, which is transparently communicated in advance. The service fee covers platform maintenance, security measures, and continued feature enhancements to improve the Driver’s experience.
Drivers must ensure they agree to a fare before confirming a ride with a Passenger. Once an agreement is made, both parties are expected to adhere to the agreed-upon price without renegotiation after the trip has commenced.
In the event of a cancellation after confirmation, a cancellation fee may be charged to compensate for lost time and potential earnings. Drivers are advised to check the cancellation policy periodically as it may change based on user feedback and service improvements.
Drivers are responsible for ensuring their earnings are accurately recorded and must report any discrepancies promptly. The app provides an earnings summary feature, and any inconsistencies should be addressed with customer support immediately.
Payments are processed through the platform's approved methods; cash payments outside the app are discouraged for security reasons. Digital transactions ensure greater accountability and minimize the risk of disputes between Drivers and Passengers.
4. Driver Obligations
5. Driver and Passenger Communication
6. What Drivers Can’t Do on the Platform
7. Safety Measures for Drivers
8. Business Model for Passengers
SASA Innovations offers a flexible and affordable ride-sharing solution for Passengers. Passengers can negotiate fares, choose their Drivers based on ratings and reviews, and enjoy safe and convenient transportation.
Key Features for Passengers:
9. Fees and Payments for Passengers
10. Passenger Responsibilities
11. Driver and Passenger Communication
12. What Passengers Can’t Do on the Platform
13. Indemnity
Both Drivers and Passengers agree to indemnify SASA Innovations against any claims, damages, or liabilities arising from their use of the platform.
14. Liability Limitations
SASA Innovations provides the platform as a service, facilitating connections between independent Drivers and Passengers, but does not assume responsibility for individual interactions between users. The platform serves solely as a medium for communication and ride coordination, and users are responsible for their own conduct, safety, and adherence to relevant laws. SASA Innovations encourages users to exercise caution and report any concerns through the in-app support system to ensure a secure and reliable ride-sharing environment.
15. Intellectual Property
All software, trademarks, logos, user interface designs, and all content available on the SASA Innovations platform, including but not limited to text, graphics, images, and software, remain the exclusive property of SASA Innovations. Users are prohibited from reproducing, distributing, modifying, or using any intellectual property associated with the platform without prior written consent. Unauthorized use or duplication of any intellectual property may result in legal consequences as per applicable intellectual property laws.
16. Resolving Disputes
Users are encouraged to resolve disputes through the in-app resolution system, which provides a structured and efficient way to address concerns. This system includes mediation tools, communication channels, and support assistance to facilitate fair and timely resolutions. If disputes remain unresolved despite reasonable efforts, users may explore alternative dispute resolution methods, such as arbitration or legal action, in accordance with applicable laws. SASA Innovations remains committed to fostering a cooperative and transparent environment where user concerns are handled effectively.
17. Changes to Terms
SASA Innovations reserves the right to modify these Terms at its sole discretion. Any significant changes to the Terms will be communicated to users through appropriate channels, including in-app notifications, email updates, or announcements on our official website. Users are encouraged to regularly review the Terms to stay informed about any revisions that may impact their rights and obligations. Continued use of the platform after modifications constitutes acceptance of the revised Terms.
We promise to provide the Platform to you with reasonable skill and care. Note, however, that we provide the Platform “as available” or “as is.” It means that we make no representation, warranty, or guarantee as to the reliability, security, timeliness, quality, suitability, availability, accuracy, or completeness of the Platform.
Please keep the Platform updated to its current app version and ensure compatibility of your device. We advise you to use the Platform with a data plan with unlimited or very high data usage limits.
The Platform may contain links to third-party websites, advertisements, services, offers, or other events or activities that are not provided, owned, or controlled by SASA Innovations. You use them at your own risk.
Nothing in these Terms affects any statutory rights that you cannot contractually agree to alter or give up. You will always have the full protections of the laws that apply to you.
Email: support@sasainnovations.com
Phone: +1 (204) 698-0047
Last Updated: 6 October 2026
These Terms and Conditions (“Terms”) govern your access to and use of the SASA mobile application, website and related services (collectively, the “Platform”) operated by SASA EXPRESS INDIA PRIVATE LIMITED (“SASA”, “Company”, “we”, “us” or “our”).
By creating an account, accessing the Platform, requesting or providing a ride, or otherwise using SASA services, you agree to these Terms and the policies referred to in them.
If you do not agree to these Terms, you should not use the Platform.
For these Terms:
“Aggregator” means SASA acting as a digital intermediary or marketplace connecting passengers with eligible drivers for transportation services.
“Passenger” or “Rider” means a person requesting or using transportation through the Platform.
“Driver” means a person authorized and onboarded to provide transportation services through SASA.
“User” means a passenger, driver, account holder or other person using the Platform.
“Ride” or “Trip” means transportation requested or arranged through the Platform.
“Fare” means the amount payable for a ride in accordance with the applicable fare structure.
“Applicable Law” includes the Motor Vehicles Act, 1988, Chandigarh Administration Motor Vehicles Aggregators Rules, 2025, applicable consumer, information technology, privacy and other laws and lawful directions of competent authorities.
Drivers may also be subject to a separate Driver Agreement and additional SASA policies.
You must ordinarily be at least 18 years of age and legally competent to enter into a contract to create and operate a SASA account.
You agree to:
provide accurate, current and complete information;
keep your account details updated;
maintain the confidentiality of your password, verification code and other account credentials;
not knowingly allow unauthorized use of your account; and
promptly notify SASA if you suspect unauthorized access or misuse.
A minor may travel only in accordance with applicable law and SASA's applicable safety policies.
SASA may request reasonable identity verification before permitting access to certain services or features.
SASA operates a technology-enabled transportation aggregation platform that connects passengers with eligible drivers.
Drivers may be independent persons, vehicle owners, fleet-associated drivers or otherwise engaged in accordance with applicable law.
Nothing in these Terms removes or limits any statutory responsibility imposed on SASA as a licensed aggregator.
A ride request does not guarantee that a driver will always be available or accept the request.
Passengers may request available ride categories through the SASA App.
Before boarding, passengers should verify that the:
driver's identity;
vehicle registration number;
vehicle description; and
other identifying details
match the information shown in the App.
If the driver or vehicle does not match the details displayed in the App, the passenger should not begin the ride and should report the issue to SASA.
Pickup and drop-off locations must be lawful and reasonably accessible.
Fares for rides subject to the Chandigarh regulatory framework will be charged in accordance with the fare rates notified or permitted by the Chandigarh Administration from time to time.
SASA will not charge above the maximum fare permitted by the applicable Chandigarh fare notification.
Where applicable under the notified fare structure:
a minimum fare may apply for the first 3 kilometres;
SASA may offer discounts within the limits permitted by the Chandigarh Administration; and
no surge or other pricing mechanism will be used to exceed the maximum fare permitted by the competent authority.
Lawfully applicable tolls, parking charges or other government-authorized charges may be added where permitted and applicable.
The estimated or applicable fare will be displayed through the App as reasonably practicable before or during the booking process.
If a fare estimate differs from the final amount because of a permitted charge or a material change requested by the passenger, the final charge must remain consistent with applicable law.
SASA may support payment methods including:
UPI;
debit or credit cards;
digital wallets;
other electronic payment methods; and
cash, where available.
Available payment methods may vary.
Passengers are responsible for paying the applicable fare and authorized charges for a completed ride.
Electronic payments may be processed by authorized third-party payment providers. SASA's handling of payment information is also governed by its Privacy Policy and Data and Third-Party Service Providers Policy.
A receipt or trip summary may be provided electronically.
Ride cancellations are governed by SASA's Cancellation & Refund Policy, which forms part of these Terms.
SASA may provide a passenger-friendly grace period during which a ride may be cancelled without charge.
After any applicable grace period, where a passenger or driver cancels a ride without a valid reason, the cancellation charge or penalty will be applied only as permitted by applicable Chandigarh rules.
Under the current Chandigarh framework, such cancellation charge or penalty is generally 10% of the applicable fare, subject to a maximum of ₹100.
No cancellation charge will be imposed where a valid cancellation reason applies under SASA's Cancellation & Refund Policy or applicable law.
Eligible refunds will be handled in accordance with SASA's Cancellation & Refund Policy.
A passenger may contact SASA where:
a duplicate charge occurs;
an incorrect fare or cancellation fee is charged;
a prepaid ride is not provided;
a driver cancels the ride;
the ride is materially affected by a service issue; or
another legitimate billing issue arises.
SASA may review trip records, GPS information, payment information and other relevant records when investigating a billing dispute.
Nothing in these Terms limits a refund, compensation or other remedy available under applicable law.
Passengers must behave lawfully and respectfully.
A passenger must not:
threaten, assault, harass or abuse a driver or another passenger;
discriminate against a driver or passenger on unlawful grounds;
intentionally damage or contaminate a vehicle;
carry unlawful, dangerous or prohibited items;
request the driver to violate traffic or other laws;
exceed the lawful seating capacity of the vehicle;
interfere with the driver's safe operation of the vehicle;
fraudulently misuse promotions, refunds, bookings or payments; or
use the Platform for any unlawful purpose.
Passengers must comply with applicable seat-belt, helmet and other road-safety requirements.
SASA may recover reasonable costs for intentional or proven damage caused by a passenger, subject to evidence and applicable law.
Drivers and vehicles using the SASA Platform must meet applicable legal, licensing, safety and onboarding requirements.
Depending on the vehicle category and applicable law, this may include requirements concerning:
valid driving licence;
driver identity and verification;
police or background verification where required;
valid vehicle registration;
commercial or transport authorization;
permit and fitness requirements;
motor vehicle insurance;
pollution and emission compliance;
GPS or Vehicle Location Tracking Device;
emergency alert or panic-button systems; and
other requirements imposed by the Chandigarh Administration.
The driver undertaking a ride must be the authorized driver associated with the ride on the Platform.
SASA maintains a zero-tolerance approach to driving under the influence of alcohol, narcotic drugs or other intoxicating substances.
Drivers must comply with traffic laws and applicable SASA safety and conduct requirements.
Drivers are expected to follow the route assigned or displayed through the Platform, subject to reasonable changes required by traffic, road closures, safety, passenger instructions or other legitimate circumstances.
SASA may use GPS and trip information to:
monitor active rides;
identify unusual route deviations;
assist with safety concerns;
investigate complaints;
provide emergency support; and
comply with regulatory requirements.
Passengers should use available in-app safety features where appropriate and contact emergency services directly where immediate assistance is required.
Where SASA offers ride pooling, the feature will operate subject to applicable Chandigarh rules.
Pooling may be offered only under permitted conditions, including applicable identification or KYC requirements.
Passengers using pooling may travel with other passengers whose routes are reasonably compatible.
Where required under applicable Chandigarh rules, a female passenger requesting a pooled ride will be provided an option to pool only with female passengers.
A pooled ride must not exceed the lawful seating capacity of the vehicle.
Passengers and drivers may be permitted to rate or review each other.
Ratings and reviews must:
be based on genuine experience;
not contain threats or unlawful harassment;
not contain knowingly false information;
not disclose another person's sensitive personal information without lawful justification; and
otherwise comply with SASA policies.
SASA may remove or restrict reviews that violate these requirements or applicable law.
SASA may provide safety features such as:
driver and vehicle identification;
live location or trip sharing;
GPS-based trip monitoring;
emergency assistance features;
route-deviation monitoring; and
customer support.
The availability of particular features may depend on the App version, device, vehicle category and technical availability.
SASA will maintain customer support and grievance arrangements as required under applicable Chandigarh aggregator rules, including 24-hour support where legally mandated.
SASA may collect and process information including:
account and contact information;
identity information;
ride and booking records;
driver and vehicle information;
location and GPS information;
device and technical information;
payment and transaction information; and
communications and complaint records.
Personal information will be handled in accordance with SASA's Privacy Policy, Location Information Policy, and Data and Third-Party Service Providers Policy, as well as applicable Indian law.
Government, police, transport or other competent authorities may receive information where disclosure is required or permitted by applicable law.
You must not:
gain or attempt unauthorized access to SASA systems or another user's account;
interfere with the security or operation of the Platform;
introduce malicious software or code;
scrape or systematically extract data without authorization;
create fraudulent accounts;
impersonate another person;
manipulate fares, rides, GPS data, bookings or payments;
use automated systems without authorization; or
use the Platform in violation of applicable law.
The SASA name, logos, software, design, content and other intellectual property are owned by or lawfully licensed to SASA.
Use of the App is subject to SASA's Software License Agreement.
Copyright complaints are governed by SASA's Copyright Policy.
Except where permitted by law or expressly authorized by SASA, users may not copy, reproduce, distribute or commercially exploit SASA intellectual property.
The Platform may use third-party services including:
maps and navigation;
payment processing;
communications;
cloud and technical infrastructure; and
identity or verification services.
SASA does not control every aspect of an independent third-party service.
Where a third-party service fails or becomes unavailable, SASA will not be responsible for matters outside its reasonable control except to the extent responsibility is imposed by applicable law.
SASA will take reasonable measures to maintain the Platform, but does not guarantee uninterrupted availability.
Services may be affected by:
driver availability;
internet or mobile-network interruption;
traffic or weather;
maintenance;
technical failures;
public emergencies;
regulatory directions;
road closures; or
other circumstances outside SASA's reasonable control.
SASA may temporarily suspend or limit a service where reasonably necessary for safety, maintenance, legal compliance or security.
SASA may warn, restrict, suspend or terminate an account where reasonably necessary because of:
material violation of these Terms;
fraud or attempted fraud;
serious or repeated misconduct;
threats to safety;
unauthorized access or cybersecurity concerns;
misuse of payments, refunds or promotions;
legal or regulatory requirements; or
other serious misuse of the Platform.
Where reasonably practicable, SASA may provide notice or an opportunity to respond.
Immediate action may be taken where required for safety, fraud prevention, security or compliance with law.
SASA will perform its obligations with the standard of care required by applicable law.
To the maximum extent permitted by law, SASA will not be responsible for indirect, incidental or consequential loss resulting solely from:
temporary Platform unavailability;
a user's own device or network failure;
events outside SASA's reasonable control; or
an independent third-party service failure outside SASA's reasonable control.
SASA does not guarantee that every requested ride will be accepted, arrive at an exact estimated time or be entirely free from delay.
However, nothing in these Terms excludes or limits any liability, consumer right, compensation, remedy or statutory responsibility that cannot legally be excluded or limited, including liability arising from fraud, wilful misconduct or other matters for which applicable law imposes responsibility.
These Terms do not exclude SASA's obligations as an aggregator under applicable Chandigarh rules.
For general questions, ride issues, billing concerns or complaints:
Customer Support Phone:
+91-9041587389
Support Email:
support@sasainnovations.com
If the matter is not resolved, a grievance may be submitted to:
Grievance Officer:
Gursewak Singh Brar
Grievance Email:
grievance@sasainnovations.com
SASA will handle complaints in accordance with applicable legal and regulatory requirements.
Nothing in this section prevents a user from approaching the Chandigarh Administration, State Transport Authority, Consumer Commission, police, court or any other competent authority where legally entitled to do so.
These Terms are governed by the laws of India and, for SASA services provided in Chandigarh, the applicable rules, notifications and directions of the Chandigarh Administration.
Users are encouraged to first use SASA's customer support and grievance process to attempt to resolve a dispute.
However, nothing in these Terms requires a consumer to give up access to any Consumer Commission, court, transport authority, regulatory authority or other statutory forum available under law.
For contractual disputes not subject to a mandatory statutory forum, courts having lawful jurisdiction, including where legally applicable courts in SAS Nagar (Mohali), Punjab, may hear the matter.
SASA may update these Terms to reflect changes in:
applicable law or regulation;
Chandigarh Administration requirements;
SASA services or features;
safety or security requirements; or
operational practices.
Where a material change affects user rights or obligations, SASA may provide appropriate notice through the App, website, email or other reasonable means.
The updated Terms will take effect from the date stated in the revised version, subject to applicable law.
If any provision of these Terms is found invalid or unenforceable, that provision will be applied or modified to the extent legally permissible and the remaining provisions will continue in effect.
SASA's failure to enforce a provision on one occasion does not automatically waive its right to enforce that provision later.
These Terms may be made available in Hindi, Punjabi or other languages for accessibility and convenience.
The English version is the original and controlling version.
If there is any inconsistency, ambiguity or difference in interpretation between the English version and a translated version, the English version will prevail to the extent permitted by applicable law.
SASA EXPRESS INDIA PRIVATE LIMITED
2nd Floor, Cabin No. 1, E276, Phase 8A
Industrial Focal Point
SAS Nagar (Mohali), Punjab – 160071
India
Phone: +91-9041587389
Support Email: support@sasainnovations.com
Grievance Email: grievance@sasainnovations.com
Grievance Officer:
Gursewak Singh Brar
SASA EXPRESS INDIA PRIVATE LIMITED
Your Safety. Your Ride. Your Innovation.